Privacy Policy

Last updated: 2024

Xovivo ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website or use the enquiry form, and it sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Xovivo provides CRM system setup and implementation services for businesses. This policy applies to visitors of our website and does not extend to any third-party websites you may reach through links on our site.

1. Who We Are

Xovivo is the data controller responsible for your personal data collected through this website.

• Company Name: Xovivo
• Address: 124 Lark Lane, Liverpool, L38 7US, United Kingdom
• Email: [email protected]
• Phone: +44 151 513 8346

2. Personal Data We Collect

We collect personal data through the contact/enquiry form on our website. This may include:

• Your full name
• Your email address
• Your phone number (if provided)
• Your company name and any details you choose to include about your CRM requirements
• Any other information you voluntarily submit within the message field

We collect this data solely to respond to your enquiry, to provide information about our CRM setup services, and to communicate with you regarding a potential or ongoing business relationship.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — where you have voluntarily submitted the form and provided your information for the purpose of us responding to your enquiry.
• Legitimate interests — where processing is necessary for us to manage business correspondence and maintain accurate records of client communications, provided this does not override your fundamental rights.
• Contractual necessity — where processing is required to take steps prior to entering into a contract with you, such as preparing a proposal for CRM implementation services.

4. Cookies

Our website uses a single cookie:

We do not use analytics cookies, tracking scripts, or any third-party session or security cookies. No data such as _ga, _gid, or similar identifiers are collected on this site.

Advertising measurement tools operate only after you have given consent, and only on the confirmation page following a form submission. No advertising measurement occurs elsewhere on the site or without your prior consent.

5. How Long We Keep Your Data

We retain personal data submitted through our enquiry form only for as long as necessary to respond to your enquiry and to fulfil any resulting business relationship, and thereafter for a reasonable period to comply with legal, accounting, or reporting obligations. Data that is no longer required is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share personal data with:

• Trusted service providers who support our website hosting or email communications, strictly under data processing agreements consistent with UK GDPR requirements
• Regulatory or law enforcement authorities where required by law

We do not transfer personal data outside the United Kingdom unless appropriate safeguards, such as approved contractual clauses, are in place.

7. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Restrict or object to our processing of your data
• Request data portability, where applicable
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection

8. How to Exercise Your Rights

To exercise any of the rights listed above, or if you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +44 151 513 8346
• Postal Address: 124 Lark Lane, Liverpool, L38 7US, United Kingdom

We will respond to your request within one calendar month, as required by UK data protection law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.